Retail Format Development & Renewal Strategy:
It is more important than ever before to get
your format right – in terms of size, investment, service
levels, etc. And equally vital to have the flexibility to
adapt it to ever changing market dynamics and consumer
preferences. Using time-tested systems and processes, we
help to identify and implement the ideal retail format
strategy most cost effectively.
Efficiency & Profitability:
Adapting best practices from a wide spectrum
of sectors, we help you reduce overhead, minimize operating
outflows, and directly impact your bottom line efficiency.
Customer Insight and Focus
We practically wrote the book on
understanding and delighting Customers with appropriate
service levels. We will identify the ideal service level for
your brand, and work with you to consistently deliver these.
Merchandising & Category Management
Our wide experience in the retail industry
and our narrow focus on relevant analysis helps to refine
your merchandising decisions by improving your assortment
and category management practices.
Customer Focused Organisation Structures
Our organization design capability will
release your best talent from the chains of repetitive,
unproductive activity, and identify critical performance
indicators to get them focused on delivering Customer Value
and profitable growth.
Are you delivering value to your Customers?
Is there an opportunity to attract more Customers and
improve your top line earnings? Or to realise a premium for
your clearly differentiated and superior offerings? Let us
help you fine tune your price and value equation for better
bottom line performance.
Appropriate Retail Technology
There is ONE level of technological
sophistication that is right for you -0 and it is normally
not the same as your hardware and software vendors would
like you to adopt. We analyse your requirements, recommend
appropriate solutions, and even get you savings from various
vendors, making technology work for you to improve your
Business Growth Strategy
Growth is necessary for survival and profits,
but should you grow fast or moderately? Expand wide or deep?
Diversify forward, backward or laterally? Our retail
experience and analysis will help you chart the right way
Retail Environment & Visual Merchandising
There’s science in this art…. and it has a
measurable impact on your sales. Use the 60 seconds it takes
for a would-be Customer to walk past your storefront to get
them in. Use our simple tools and processes to increase
conversions and ticket value.
Brand Development & Management
Intangible yes, but invaluable too. Having
created and managed an enviable assortment of successful
retail brands, we will help you unleash the value of your
brand to build Customer Loyalty, earn better returns, secure
buying economies, and create shareholder value.
Front Line Manpower Recruitment and
Your front line team can impact your revenues
by as much as 38%. Are they equipped to do what you want
them to? The most attractive incentive package will not work
if you don’t have the right people – or of you have not
given them the skills they need to perform. We can find the
people to suit your needs, and your budgets\, and we will
train them too!
Consumer & Market Research
Quantitative, qualitative, focus groups, or
something totally out of the box. If you need to understand
your Customers better (and who doesn’t?), we can help.
Customer Relationship Management
Most of our CRM programmes are do not require
heavy investments in technology. That way, we focus on the
Customers and their needs, instead of worrying about tech